Paolo Perego

Chief Technology Officer

Chief Technology Officer

Riportando direttamente al Direttore Generale, sono stato responsabile di tutti i sistemi interni e di tutte le soluzioni tecnologiche di Next Solution e ho collaborato con il CIO di Gruppo per le policy e i sistemi comuni fra le varie società che compongono il gruppo Next. Coordinando le 4 società esterne che fungono da partner di sviluppo e fornitori di servizi di DataCenter, ho riformulato i processi IT interni a Next Solution, ridefinendo gli standard aziendali in temi di qualità e sicurezza. Con il COO di Gruppo sto seguendo l’iter per la certificazione ISO 27001. Collaboro costantemente con il reparto Sales, Marketing e PMO al fine di rispondere a RFT, RFQ o RFP definendo soluzioni tecnologiche all’avanguardia che rispondano nel migliore dei modi alle esigenze dei clienti nel rispetto delle linee guida e dei budget forniti.

Riporto di seguito i principali obbiettivi finora conseguiti:

• Ho riprogettato l’infrastruttura aziendale e aggiornato tutti i contratti con i sopracitati fornitori, ottimizzando le risorse, aumentandone la sicurezza e riducendone i costi e definendo precisi SLA di servizio.
• Ho introdotto un sistema di Trouble Ticketing per monitorare le richieste e le segnalazioni inoltrate dai vari reparti aziendali verso il reparto IT.
• Ho introdotto processi di sviluppo sicuri, sistemi di versioning e sistemi di coordinamento al fine di migliorare la qualità e la sicurezza degli output e la sicurezza dei processi.
• Sto gestendo progetti complessi quali le Loyalty B2B e/o B2C di Alpitour Spa (You and Sun), Wind (Capitan D+), Jaguar (the Jag Club e the Land Rover Club), Continental (ContiPlus e ContiMax), Man Truck (Man4You e Man TopService), Cambielli Edil Friuli (Cambielli Top Team) e molti altri.

Chief Information Technology Officer

Reporting directly to the CEO, I was in charge of the internal information systems, of the Business Intelligence and management control systems, as well as of the development department that directly implements customer projects, guaranteeing both the quality and continuity of the services provided. (QA & Testing). I coordinated and supervised the resources of external IT service providers. I also supported the commercial department in the pre-sales phase by collecting the customer's wishes in order to create the project technical document complete with functional specifications, wireframes and use case diagrams, project Gantt and economic quotation.

Hereby follows the main objectives achieved:

• management of a team of 20 people with PM, Designer and Developers both internal and full-remote external developers English-only speaking;
• design and implementation of the Sky Italia loyalty system (Extra) including integration with Sky systems for users' SSO, real-time and batch reporting systems;
• design and implementation of the Juventus FC loyalty system (MyGameRoom) including integration with Juventus systems for users' SSO, real-time and batch reporting systems and integration with CRM for marketing automation events;
• update of company systems and processes for GDPR regulatory compliance;
• introduction of the Agile – Scrum and QA & Testing methodology in the company;
• creation of a web service for the integration of QMI's corporate systems with the systems of over 1200 cinemas throughout Italy, including the UCI and The Space chains and creation of an online voucher acceptance system to integrate less structured cinemas;
• optimization of internal processes and IT Infrastructure with reduction of operating costs and costs related to errors;
• implementation of training programs and frequent update course of resources.

Chief Information Officer

Riportando direttamente all’Amministratore Delegato, ho gestito il reparto IT costituito da 3 sviluppatori ERP in ambiente AS400, 3 tecnici help desk IT per assistenza ai punti vendita, 2 specialisti per i sistemi di Business Intelligence e di controllo di gestione.        Ho inoltre selezionato e gestito i fornitori esterni per servizi IT fra cui Networking, Security e Data Center e per i servizi di fonia e linee dati.

Hereby follows the main objectives achieved:

• complete review of corporate networking and telephone agreements with savings of up to 60K / year, guaranteeing 24/7 availability of data lines and central ERP servers, backup lines and ERP systems;
• data center redesign with significant improvements in performance, safety and cost reduction;
• creation of a centralized and computerized help desk to offer coverage to stores at all opening hours, minimizing staff and using the most modern technologies;
• management of the merger of the company's IT systems with the systems of an acquired company: merger of the ERP and BI systems of the company, integration of the logistics of the 2 different companies and start-up of 19 new stores in less than 3 months, minimizing costs and staff resources;
• introduction of an automated deployment system of stores’ PC device;
• new printer management on rental agreement with cost reduction of 50% (20K / year) and reduction of breakdowns and inefficiencies by 80%;
• introduction of e-learning training plans for store operators.

IT Manager

Reporting directly to the CEO, I fully managed the start-up of the IT department of the Italian branch of Hermes, switching, in 6 months, from a full outsourcing to a structured and independent department, fully integrated with the systems of the German parent company. I dealt with selection of potential employee, selection of suppliers and infrastructure purchases.

Project Leader

Reporting directly to the 3 partners, I managed the software solutions development department, managing the relations with the customer as PM in order to guarantee the correct execution of the projects in compliance with time and costs. I was also involved in the development of the internal management system for tracking projects, tickets and service levels:

• implementation of ad hoc web based projects (corporate sites, e-commerce platforms, corporate intranets, CRM);
• development of an intranet, and development of a project management software;
• development of corporate help desk for customers to offer 24-hour coverage to them. I also designed and implemented the integration of the help desk with the contract management system.

Logistic Engineer

Reporting to the Innovation and Quality Director, I created a distributed system capable of tracking technical assistance tickets by monitoring their SLAs, monitoring the management of the automation systems of over 100 sites, analyzing the local DB data of the sites to automate the central process of lost shipment analysis.

I also dealt with the drafting of the technical specifications for the tender for the supply of over 4000 courier terminals. I then participated in the bids evaluation and tender assignment phases. Finally, I supervised the project rollout by monitoring SLAs and compliance.

• design and implementation of corporate intranet to support the site-automation project with an automated help desk system, device management and tracking of plant maintenance;
• design and development of automatic tracking system of P.O.D. and delivery error analysis with a reduction of 50% of the time of analysis and resolution of customer disputes;
• software design for the new delivery device for couriers (more than 4500 terminals in the 100 Italian offices): reverse engineering of the existing courier device; supplier selection; development supervision; beta testing; deploy pilot site; management of the rollout plan for the replacement of devices in all offices, including training for the new device in Italian and English for couriers.